Shipping, Refund & Returns Policy

Shipping & Delivery Overview

Our aim is to package and post orders within 3 business days of order. Our delivery costs cover standard Australian nationwide delivery. Order online anytime.

Do you offer international shipping?

Products purchased on this website can only be delivered within Australia.

How will I know when my order has been shipped?

You will receive an email informing you that your order has been dispatched.

How can I track my order?

You will receive an email informing you that your order has been dispatched. In this email there will be a link to access your tracking number. Enter the number on Australia Post’s website for more details.

How long will it take to receive my order?

Delivery times depend on the postal service within your area. Please check delivery guides from Australia Post. Our orders are shipped from Ipswich, Australia.

Other Shipping Conditions:

We are not responsible for any delays that may occur to a parcel due to the fault of Australia Post.
We are not responsible for parcels that are damaged or lost during transit due to the fault of Australia Post.

Refund & Returns Overview

Please be certain of the services you are purchasing. Refunds cannot be offered for change of mind. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Vouchers are exempt from being returned. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eraaesthetics.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@eraaesthetics.com.au.

Shipping returns

To return your product, please contact us via email at info@eraaesthetics.com.au. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.